If there is a disaster, primary concern is the safety of employees.  Since the Bond Bank has very few visitors, access to telephone, internet and computers are the major concerns for continuing business.  Each employee shall keep a copy of this policy offsite.

Computer Crash:
Computer programs and data are backed up, offsite, every night by IT Services.  Copies of crucial documents related to bond sales are maintained by bond counsel, financial advisor, and trustee.

• Call computer company providing support ASAP

                 
Office Space Temporarily Closed due to disaster
                  Continuing Business

• Call phone provider to forward calls
• Call insurance company to file claim
• Check with Center at Triangle Park, Inc. for use of a conference room for office, another alternative is for employees to work from home
• Call computer support company to arrange computer move
• All employees have internet access at home for remote access to server set up
• Determine if office equipment and files have to be moved and call moving company, if necessary
• Copier company may need to be called for service, if copier is moved
• Determine if DocStar Archival System needs to be moved and set up, may need to call company servicing system
• Arrange for mail delivery
• Post change of address on door, if possible
• Notify Bond Bank Board, Bond Counsel, Financial Advisor and Trustee of event and new location
• Assess damage and keep records for insurance claim

                                   
Office Space Permanently Gone
                  Continuing Business

• Call phone provider to forward calls
• Call insurance company to file claim
• Employees will work from home until location is found for office space
• Call computer support company to arrange computer move and provide remote access to server for employees working from home
• All employees have internet access at home for remote access to server set up
• Determine  office equipment and files needed to be moved for immediate business and call moving company, also arrange for storage of non-essential equipment and files
• Arrange for mail delivery
• Post change of address on door, if possible
• Copier company may need to be called for service, after copier is moved
• Determine if DocStar Archival System needs to be moved and set up or stored temporarily, may need to call company servicing system
• Notify Bond Bank Board, Bond Counsel, Financial Advisor and Trustee of event and new location
• Assess damage and keep records for insurance claim
• Arrange for disposal of damaged items

Major Functions and Minimum Requirements
Bond Sale – need contact by phone, internet, and computer files
Debt Service Payments – need contact by phone, internet, and computer files
Governmental Units’ Receipts – need contact by phone, internet, and computer files

Adopted 1/5/13, includes amendments adopted 3/3/15, 10/25/17

New Hampshire Municipal Bond Bank
Disaster Recovery Plan
Contacts

Telephone - State of NH Telecommunications – 603-271-3410

Office Space – Center at Triangle Park – 603-224-7447
                      Wendy Parker, Executive Director ext. 3301
                      George Tsiopras, Chief Financial Officer ext. 1308
                      Facility Manager, ext. 3325

Insurance Claim - Infantine Insurance - Julie Levesque -  1-800-937-07040 ext. 242

Computers - Mainstay Technologies – 603-524-4774

Moving Company - Starving Artist Movers – 603-228-5665

Copier Company – Canon Solutions – 603-472-8119 Ext. 204

Docstar Archival System - Professional Imaging System – 603-622-2122

Bond Counsel – Locke Lord LLP – Richard Manley – 617-239-0384

Financial Advisor - First Southwest Company – Cinder McNerney – 617-619-4408

Trustee - People’s United Bank – Gail Archambault – 802-660-2210

NH Municipal Bond Bank Board Members –
                                    Matt Boucher, Chairman – 603-673-9570 ext.1113 – mboucher99@gmail.com
                                    Keith Quinton, Vice-Chairman – 603-643-4508 – keithprquinton@gmail.com
                                    Mark Decoteau, Treasurer – 603-236-4730 – wvmanager@watervillevalley.org
                                    Bill Dwyer, Commissioner of the Treasury – 603-271-2624 – bdwyer@treasury.state.nh.us                                                        
                                    James Gerry, Board Member – 603-714-8651 - jpgerry@gmail.com
NH Municipal Bond Bank Staff (Home Numbers) –
                                    Tammy St. Gelais, Executive Director – 603-568-6164
                                    Gail Egounis, Assistant Director – 603-568-1747
                                    Jill McNeil, Program Administrator - 603-370-7905